1. Placing Orders:

1.1 How do I place an order on Handicrafted?

To place an order, simply browse our curated collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

1.2 Can I modify or cancel my order after confirmation?

Once an order is confirmed, it undergoes swift processing. Unfortunately, modifications or cancellations may not be possible. Please review your order carefully before confirming.

2. Shipping and Delivery:

2.1 What are the available shipping options?

Choose between standard and expedited shipping during checkout. Shipping costs and delivery times vary based on your location and selected shipping method. Details can be found at the checkout.

2.2 How can I track my order?

Once your order is dispatched, a confirmation email with a tracking number will be sent. You can use this number to track your package through our website or the courier's tracking portal.

3. Returns and Exchanges:

3.1 What is Handicrafted's return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by the receipt. For detailed information, please refer to our Return Policy page.

3.2 How do I initiate a return or exchange?

To initiate a return or exchange, reach out to our customer support team at support@handicrafted.com with your order number and item details. Our team will guide you through the process.

4. Product Care and Maintenance:

4.1 How should I care for my Handicrafted items?

Each product comes with specific care instructions. In general, we recommend gentle cleaning with mild soap and water. Avoid exposure to extreme conditions, such as direct sunlight or excessive moisture.

5. Account and Security:

5.1 How do I reset my password?

If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to securely reset your password.

5.2 Is my personal information secure with Handicrafted?

Yes, your security is a priority. Our website employs industry-standard encryption protocols to ensure the safety of your personal and payment information.

6. Contact Us:

For any additional questions or assistance, our dedicated customer support team is ready to help. Reach us at support@handicrafted.com or visit our Contact Us page.

Thank you for choosing Handicrafted! Your destination for unique, handcrafted treasures.