Frequently Asked Questions (FAQs)

1. Ordering Process:

How can I place an order?

To place an order, simply browse our collection, add the items you love to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information.                       

Can I modify or cancel my order?

Once an order is confirmed, it enters our processing system quickly. Therefore, modifications or cancellations may not be possible. Please double-check your order before confirming.

2. Shipping and Delivery:

What are the shipping options available?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the chosen shipping method. You can find more details during the checkout process.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the respective courier's tracking portal.

3. Returns and Exchanges:

What is your return policy?

We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and accompanied by the receipt. For more details, please refer to our Return Policy page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at support@handicrafted.com. Provide your order number and details about the item you wish to return or exchange.

4. Product Care and Maintenance:

How do I care for my Handicrafted items?

Each product comes with care instructions. Generally, we recommend gentle cleaning with mild soap and water for most items. Avoid exposure to extreme conditions such as direct sunlight or excessive moisture.

5. Account and Security:

How do I reset my password?

If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to reset your password securely.

Is my personal information secure?

Yes, we take the security of your information seriously. Our website employs industry-standard encryption protocols to ensure that your personal and payment information is secure.

Contact Us

If you have any additional questions or need further assistance, our customer support team is here to help. You can reach us via email at info@vimcohandicrafted.com or through our Contact Us page.

Thank you for choosing Handicrafted for your unique and handmade treasures!